Support & Services

Our goal is to provide prompt, efficient and knowledgeable support to our customers whether its support for existing installations or advise on new applications.

Range of Service and Support Available:

  • Application development, feasibility assessment or troubleshooting
  • Advice on sensor type, location and interface options
  • Mechanical Interface design, fabrication, installation and commissioning
  • Data integration and analytics options
  • Installation of equipment and Training of operators
  • Qualification Documentation and Implementation Packages
  • Validation
  • Process Development and Optimisation
  • Technology Access Program for evaluation and rental options
  • Sample Analysis
  • Chemometric Model Development
  • Preventative Maintenance
  • Ad hoc Repair
  • Spare Parts and Accessories
  • Software Updates and Upgrades

For further information please contact us at